FAQ
How the engagement works.
Scope, fees, systems, privacy, and the first step. For a question about your practice, contact the office and leave patient identifiers off the form.
What does a billing engagement include?
The agreement names the queues. A full professional-billing engagement covers charge capture, coding, claim submission, posting, and follow-up. Eligibility, authorization, patient statements, credentialing, state licensing, virtual assistance, and scribing are added when the practice wants them. The work is professional physician and clinic billing.
Do you guarantee a collection rate or a reduction in days in A/R?
Collection rate and days in A/R depend on payer mix, contracts, documentation, and patient responsibility. Every engagement starts with a baseline of those measures and a report that shows what moved them. The proposal does not sell a percentage or a day count.
Will you replace our EHR?
Clinical records stay in the system you already use. Billing runs through the access your vendor agreement allows, in that EHR and practice-management system.
Do you bill hospital facility claims or dental claims?
Professional physician and clinic claims are the scope. Hospital facility billing and dental billing sit outside that scope.
How do fees work?
Engagements are structured as a percentage of defined collections, a flat monthly fee, or a hybrid. The definition of collections and the services included are written into the contract. The proposal after the assessment names the fee for that practice.
What information should we send through the website?
Practice name, specialty, a work email, and a description of the operational problem. Patient names, member IDs, diagnoses, dates of birth, and medical records belong in the systems covered by a business associate agreement, not on a marketing form.
Where is Relibill located?
Relibill Medical Billing is at 181 S. Franklin Ave., Suite 609, Valley Stream, NY 11581, USA. Call +1 (432) 274-3278 or email info@relibill.com. The website is https://relibill.com.
How is protected health information handled?
Engagements that touch patient data use a business associate agreement, named users, and minimum-necessary access. The public website collects practice questions only.
Who owns write-off decisions?
The practice does. Billing can recommend a write-off when a balance is past a deadline or is a contractual adjustment. Approval stays with the owner of the receivable.
Can you work with Medicare and Medicaid?
Professional Medicare and Medicaid billing is in scope where the practice is enrolled. Medicaid is state-specific. Enrollment itself is a credentialing workflow, completed before those claims are treated as in network.
How long does onboarding take?
The start is set by system access, open claims, and any enrollment still pending. The assessment names those dates for the practice, and the first production claims follow that schedule.
Can older unpaid claims be included?
Aged claims become their own queue when the agreement includes them. Current encounters and aged inventory stay separate, and the practice keeps the write-off decision.
Does the practice keep access to its own systems?
Yes. The EHR and the practice-management system stay the practice's. Billing uses the access the vendor agreement allows, and the practice can still open a claim.
How do we start?
Contact the office or request a revenue cycle assessment. The questionnaire covers specialty, volume, the current billing arrangement, and the systems in use. The office replies with next steps from Valley Stream.