Team
Named owners for every queue.
Each engagement has an account lead and specialists for access, coding, claims, posting, A/R, and credentialing. The people assigned to your practice are named during contracting.
Account lead
The person a practice administrator can call. Owns scope, the monthly review, and escalations.
Patient access
Eligibility, registration quality, and authorization status. Does not give clinical advice.
Coding review
Assigns codes from the note and sends a query when the note is silent.
Claim submission
Runs edits, reads acknowledgements, and keeps rejections out of the denial pile.
Payment posting
Posts to the line and ties the batch to the deposit.
A/R follow-up
Works open items by reason and deadline, and separates appeals from write-offs.
Credentialing coordinator
Tracks enrollment status and effective dates. Does not privilege physicians at hospitals.